A game that won’t load, a suggestion for the collection, or a question about your privacy? Here’s how to reach IVYDEN.
Game support
Include the game name, its IVYDEN page URL, your browser and device, and what happened. A screenshot can help if it does not reveal personal information.
Privacy & data requests
Use “Privacy request” in your email subject. Describe the request and any relevant page or service. Do not send identity documents unless a necessary verification method has been agreed.
Rights & content concerns
Send the affected URL, the nature of your concern, and information that helps us identify the material. For copyright matters, explain your rights to the work.
Messages are handled by Xu Yougang. Response times vary with the request. IVYDEN does not provide live chat or telephone support.